Director Client Services - Life Sciences

New York, Boston
Postgraduate degree
Functional areas

About us

Genioo is an innovative consulting firm, working with ambitious leaders to help them bring their vision to life. The challenge for any leader is bridging the gap between thinking and doing. We work alongside clients to deliver mission-critical projects that translate their big ideas into practical reality – and add lasting value to their business.

We are set apart by our approach and our people. We understand what it takes to deliver and sustain change. With our global talent pool of senior consultants with extensive project and line management experience, we can bring together the best mix of skills for critical projects. Our uniquely flexible resourcing model provides hands-on support as, and when, it is needed. We guide, mentor and coach client teams, ensuring they retain ownership so that changes stick and the intended benefits are delivered.

When failure is not an option, Genioo can help you succeed.

The role

As a Director within Client Services, you will have a unique opportunity to manage and develop a practice with a high performing team of experienced business professionals and entrepreneurs. You will play a key role in shaping the future of the company and have an impact on the market by launching innovative offerings and delivering outstanding projects.

What you should enjoy doing:

  • Managing client service / project delivery for global Life Sciences companies in the US.
  • Leading both large-scale and smaller project teams that include independent consultants and client team members over extended time periods with involvement across all phases of the project.
  • Stepping in as a problem solver to effectively resolve issues and keep projects running on time and on budget.
  • Managing and growing relationships with key stakeholders of projects.
  • Providing comprehensive solutions and develop compelling proposals for business challenges for our clients, particularly related to productivity, operational excellence, transformation, implementation and change management.
  • Partnering with the Account and Business Development team to ensure a smooth transition from sales to service and to align on extension opportunities.
  • Being creative and innovative when it comes to expanding service offerings and solutions.
  • Contributing to the development of a fast-growing organization and scaling of internal functions.

What we look for

  • You’ve been consulting with Life Sciences businesses for at least 8 years and have worked for a leading Management Consulting firm.
  • You are an experienced project manager, delivering successful projects in Commercial, Implementation, Productivity, Procurement, Tech Ops, R&D or PMO.
  • You have a bias for execution, clients' success and a "hands-on" approach to get things done and make a demonstrable impact on projects.
  • You have a talent for synthesizing complex topics and explaining them in easily-understood terms to a variety of stakeholders.
  • You have excellent communication and listening skills combined with the ability to know when to add relevant value to discussions based on a particular audience.
  • You have the entrepreneurial enthusiasm to help build a cutting-edge business and change the way companies do project work.
  • You have a contagious passion combined with demonstrated leadership in motivating people.

What we offer

Impactful client work & great opportunity to shape the company: 

  • Further our set-up of close and intense collaboration with our clients and leverage the opportunity to build deep and long-lasting senior client relationships
  • Serve your current colleagues as your new clients and capitalize on all the good relationships and knowledge that you have built over the last 15 years
  • In collaboration with the commercial team, help establish the foundation of how we evolve our go-to market and outreach strategies throughout the US across the entire sales funnel
  • Help refine our strategies for outreach and building deep client relationships across the US  

Great team and people around you:

  • Have direct access to the Genioo founders and work closely with them, experiencing the collaborative leadership style of the executive team
  • Have access to great collaborative colleagues who share their knowledge and insights with you and provide help and support
  • Rely on team leaders and team members who have a strong sense of accountability, quality, and follow-through
  • Experience and role-model our culture of mutual support, respect and responsibility
  • Collaborate with the broader Genioo commercial and client service teams to drive global partnership with our clients

Entrepreneurial work environment: 

  • Experience Genioo's ambition to scale and build an industry-leading specialized consulting company (at scale), which has the potential to revolutionize the industry
  • Leverage the established base of a strong and profitable consulting company that has access to industry-leading clients and top talent.
  • Have the freedom and responsibility to personally drive your own ideas and initiatives, growing new clients, collaborating among high-performing teams and ensuring high-quality client impact.

Steep learning curve & intellectually stimulating work:

  • Build on the opportunity to embark on multiple long term career pathways
  • Enjoy the freedom to focus on what you like to do most and what you are best at

Unique delivery model:

  • Leverage our play into the megatrend of the independent workforce, combining independent workers with our own consultants to create high performing teams
  • Have privileged access to deep subject matter experts by tapping into the knowledge of senior leaders through our network of independent professionals
  • Join us on our shared vision of building an integrated consulting and tech company, providing a platform for project delivery to our clients

Job information

Firm: Genioo

Location: New York, Boston

Education: Postgraduate degree