RSM US appoints Donna Sciarappa as enterprise client experience leader

RSM US has appointed Donna Sciarappa as its first enterprise client experience leader, effective May 1.

Based in Cleveland, Sciarappa has more than 35 years of professional services experience, including 18 years with RSM.

As client experience leader, she will work across functions to align core relationship management processes, rewards, metrics, and talent. Sciarappa will also help the firm’s functions define and develop consistent customer experiences across a diverse client base.

“As our middle market clients become increasingly complex, diverse, and sophisticated, having Donna’s leadership and focus will help us continue to learn and evolve how we deliver on our brand promise to meet the changing needs and expectations of this dynamic segment of the economy,” said Brian Becker, managing partner and CEO of RSM US LLP.

An assurance partner, Sciarappa most recently spent a decade as leader of the Great Lakes market, overseeing strategy and operations for 19 offices in Illinois, Michigan, Indiana, Ohio, and Wisconsin. Before that, she spent eight years as a healthcare audit partner and leader of the Ohio market.

Sciarappa serves on RSM US’ executive leadership, markets, and operations teams and on the RSM US Foundation board of directors. She is also the national executive sponsor for the firm’s STAR employee network group, which helps women progress to partner-level. She previously served on the firm’s board of directors.

Sciarappa joined RSM in 2005 when it acquired American Express Tax & Business Services, where she spent five years as a managing director. She began her career at Hausser & Taylor LLP, where she spent 11 years and rose to the level of partner. Sciarappa joined American Express when it acquired the non-audit services division of Hausser & Taylor in 2000.

She has a bachelor’s degree in accounting from SUNY Brockport and is a certified public accountant.

“Our firm has established a strong foundation of client experience excellence based in our deep understanding of the middle market and tailoring our approach to the specific aspirations and challenges of individual clients,” said Sciarappa. “As the business environment becomes increasingly regulated, digital and global, clients rely on RSM as a resource for expertise, insights and solutions to help them feel confident in their business decisions, even as the world around them is changing. The RSM client experience is all about providing clarity to help clients see the path forward.”