Mercer appoints Lori Ridgeway as ServiceNow practice leader

05 July 2019 2 min. read
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Health, wealth, and career consultancy Mercer has named Lori Ridgeway as its ServiceNow practice leader. She will be based out of Charlottesville, North Carolina, where she will play a key role in the development and execution of a strategic growth plan for the firm’s ServiceNow practice. Ridgeway will report to Julie Humphries, Mercer Digital’s US and Canada leader.

ServiceNow is a cloud computing company based in California. By partnering with ServiceNow, organizations can leverage the firm's platform to enhance digitization and gain access to technical management support such as help desk functionality.

“Together, ServiceNow and Mercer help companies engage their employees in the future of work, but that journey presents strategic and functional obstacles,” Humphries said. “With Lori’s experience in both technology and HR leadership, she’s able to draw on a strong and exciting skill set to help companies address these challenges. Lori will grow our team and the ServiceNow practice across North America by advising companies on organizational effectiveness through a human-centric approach to digital transformation.”

Lori Ridgeway, ServiceNow practice leader at Mercer

Ridgeway previously worked as Infocenter’s national practice leader of ServiceNow HRSD. There, she headed, managed, and implemented ServiceNow’s HR service delivery business. She holds a bachelor’s degree in computer science and business management from Barat College in Illinois.

The appointment of Ridgeway is one of several recent high-profile promotions or hires in the Mercer organization. In Asia, Juckchai Boonyawat was named CEO of the firm’s Thailand operations in June, with Indonesia and Singapore CEOs Bill Johnston and Peta Latimer recruited in August of last year, and Prashant Chadha appointed as the CEO of Mercer’s Malaysian practice in February.

Meanwhile, in North America, Pete Maxwell in May was named digital sales leader for US and Canada, and Steve Hirsch was hired as head of Mercer’s Workday financials practice in the US and Canada.

Mercer employs more than 23,000 people based in 44 countries. The firm operates in more than 130 countries. It is a subsidiary of Marsh & McLennan Companies, a global professional services firm that focuses on risk, strategy, and people. Marsh & McLennan’s annual revenue is approximately $17 billion.