Catalyst Consulting Group wins Salesforce award for Chicago 311 project

03 December 2019 2 min. read

Catalyst Consulting Group, a Chicago-based IT consulting firm, was given a Salesforce Partner Innovation Award in the public sector/government category.

Catalyst received the award for its work transforming the City of Chicago’s legacy 311 system and moving it into the cloud with the popular Salesforce platform. The Salesforce awards were presented at the company’s annual Dreamforce user and developer conference, which was held in San Francisco from November 18–22.

"The Catalyst team is humbled to be a part of this amazing group of Salesforce partners being recognized for their contributions to innovation,” Tim Smith, Catalyst's managing principal and COO, said.

311 systems are non-emergency contact points for city dwellers to find info, register complaints, and report problems like road damage or graffiti. Originally referring to the phone number people would call, 311 systems now often include websites or mobile apps to enhance the citizen experience.

Catalyst Consulting Group wins Salesforce award for Chicago 311 project

Catalyst helped Chicago in December 2018 launch its modernized CHI311 system, which includes a digital work order management system for city staff, a public-facing community portal, and a public-facing mobile app to submit and track services requests.

“The confidence that the City of Chicago placed in us to design, build, and implement this solution to bring about a large-scale digital transformation was a responsibility that we did not take lightly,” Smith added. “The collective commitment shown by the City of Chicago and Catalyst to build an outstanding 311 on Salesforce, coupled with the support and validation we received from the citizens of Chicago since we've gone live, has made launching this system truly one of the most rewarding experiences of my career.”

Derrick L. Brownlee, managing deputy CIO of the City of Chicago, added, "We are excited to hear that Catalyst has been selected to receive the Salesforce Partner Innovation Award. We are very proud to have had the opportunity to partner with Catalyst to implement Salesforce to build our new 311 system. Our most sincere congratulations and nice work."

Founded in 1992, Catalyst Consulting Group helps public and private sector clients transform their business processes through Salesforce and custom app development. The firm specializes in serving city and state governments, with further clientele in the aviation, transportation, and utilities industries. Catalyst’s services span application development, project management, system integration, design, business process re-engineering, cloud services, marketing, and data management.