Nearly half of people have delayed a vacation due to Covid-19

30 July 2020 Consulting.us

For its in-depth Digital Life Index study, global digital transformation firm Publicis Sapient surveyed over 3,000 people in five countries – the US, Canada, the UK, Australia and Singapore – to gain insight into how the Covid-19-induced downturn is changing the purchasing behavior of consumers. An overview of the key findings in the travel landscape is presented below. 

Over 4 out of 10 participants across the five regions have delayed a vacation or trip. 

In the past 3 months, have you delayed any of the following?

Consumers who delayed travel did so out of concern for their health, followed by the constraint of having to adjust trips because the destination faced travel or business restrictions.Why did you delay purchasing a vacation, trip, or flight?Those that have decided to travel have taken a range of measures to feel safe traveling. Most people want reduced density in enclosed spaces throughout their vacation as well as enhanced airport screening that includes biometrics – this is particularly true among participants in Singapore.What types of health & Safety measures will help you feel confident to travelWhen it comes to booking vacation activities, most participants favor using digital tools over having a person help them. 

Singapore is more likely than other regions to have a digital preference for most travel booking tasks

People are more likely to fly with an airline that offers health and safety assurances and procedures, and notably, limits the number of people on each flight (which in fact is hardly done by any airline). 

People are more likely to fly with an airline that offers health and safety assurances and procedures

Similarly, consumers are more likely to stay in a hotel that offers health and safety assurances and procedures, has advanced room cleaning enabled by technology and reduced occupancy in the hotel in order to space out guests. 

People are more likely to stay in a hotel that offers health and safety assurances and procedures


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