Renovus divests customer experience consultancy InflowCX

24 October 2023 1 min. read
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Renovus Capital Partners, a Philadelphia-based lower mid-market private equity firm, has sold portfolio company InflowCX to Gemspring Capital Management, a Westport, CT-based mid-market private equity firm.

Renovus bought InflowCX in 2020 and subsequently combined it with Peakview, a similar portfolio firm providing advisory, deployment, and managed services for contact center, customer experience, and unified communications solutions.

InflowCX has expertise across the CX technology vendor landscape and capabilities in automation, AI, and outsourcing and labor solutions. The Beaverton, OR-based company has over 100 employees, according to LinkedIn, and has 1,000+ customers nationwide.

Gemspring will roll InflowCX into portfolio firm Amplix, an IT consultancy it acquired in December 2022. Amplix is based in Norwood, MA and has 60 employees listed on LinkedIn. The firm has practices in contact centers, unified communications, work-from-home, and cybersecurity, among other areas.

Renovus divests customer experience consultancy InflowCX

The new combined entity, which will keep the Amplix brand, will be led by Amplix CEO Joe DeStefano and will be headquartered in Norwood. The company will have more than 3,500 customers across a wide range of industries and will employ staff in over 20 states and Canada.

Ken Smith, CEO of InflowCX, will join the Amplix board and Adam Rennert, president of InflowCX, will lead the customer experience practice.

“Bringing together Amplix and InflowCX will be transformational, enabling the combined organization to provide customers with an expanded suite of technology solutions and enhanced services. We share a vision with the entire management team to be the premier provider of technology advisory services, and we are confident this step will position the business for accelerated growth and long-term success,” said Zubin Malkani, managing director at Gemspring.

Gemspring has $3.5 billion in capital under management and targets companies in business and software services, aerospace and defense, and specialty manufacturing, among other areas.