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KPMG |
Global news | CRM
An overview of KPMG global news:
Consulting industry
Expertise
CRM
5
Industry
Retail
1
Themes
Global news
1572
United Kingdom
UK customer satisfaction holds firm in 2022
Even amid difficult trading conditions, UK businesses are managing to maintain their customer satisfaction levels.
18 November 2022
Australia
KPMG eyeing growth in Salesforce consulting and implementation
KPMG Australia has set up a Salesforce division within its Technology Implementation Group – among a string of investments aimed at better serving its clients’ customer relationship management (CRM)
23 February 2021
Australia
The top brands in Australia for customer service & experience
Over the summer months, professional services giant KPMG surveyed over 2,500 consumers across the country to shed light on which brands provide the best service and customer experience.
20 September 2020
India
DevOps is the key to improving customer service alongside digitalisation
Staying competitive in the era of digitalisation is not just about adopting the latest technology, but involves harmonising the numerous digital operations across an organisation to ensure customer s
29 April 2019
India
Personalisation and integrity are top priorities for customers in India
As India’s consumer market expands rapidly in tandem with its economy, expectations from customer experience are growing in scope and in magnitude, according to a new report from global professional
12 November 2018