Delivery Manager

Who we are

L+R is an innovation consultancy and design studio. We were launched to make bold ideas a reality. We are designers and thinkers, motivated by our insatiable desire to improve life through design. Since 2012, L+R has been creating value for those daring to revolutionize their processes, technologies, and customer experience. Our clients span industries and platforms, and we work closely with them to create, develop, and enhance their products and services; in short, we turn great ideas into efficient actions and beautiful experiences. With offices in Brooklyn and Barcelona, and a “remote first” team, L+R is an agile group of passionate strategists, designers, and engineers making an impact.

We are motivated by our desire to build products with economic, social, environmental, emotional, or physical benefits. Technology has a critical role in shaping society and we are guided by a commitment to responsible innovation. From the beginning, we’ve always believed that the most barrier-breaking solutions come from a deep trust in the design process, and that true impact happens when everyone at the table is operating from the place where strategy meets aesthetics. We strive every day to make truly great digital products that encompass that belief.

L+R is looking for an Operations: Delivery Manager to join its team and lead with this same understanding. Interested? Keep reading...

What you’ll do

As an Operations: Delivery Manager, you will work with a diverse group of leaders and entrepreneurs to support their business growth through the implementation and development of strategic and human centered technology. In this role, you will ensure that all L+R teams work together effectively and efficiently to deliver projects on time and under budget.

You will be a trusted partner to L+R’s customers, working with them and L+R leadership to identify pain-points and communicate a vision for the product. You will leverage your program management, technical, organizational, and strategic expertise to understand the client’s business and user goals, translate them into an executable plan, and lead successful 

implementation of that plan by collaborating with our Product and Engineering leads to manage workflows, owning the delivery process to ensure impeccable execution every step of the way.

Some specifics:

Create

• Client and project specific strategies that pull in and utilize the strengths of L+R’s core and contract teams.
• Strong relationships with clients built on clear communication (strong listening), trust, and delivering value.
• Effective implementation processes and tactics that streamline best delivery practices across the company and projects.
• Dashboards and reporting automations that increase the team’s efficiency and visibility across all projects

Collaborate

• Interface with and influence a diverse range of multi disciplinary teams both internally and externally.
• Build project shaping/feature requirement documents alongside designers and software engineers.
• Work with the Business Development team to flag opportunities to expand L+R’s client offering and services, and educate the client on future project opportunities and recommendations.
• Serve as thought partner to the team for special projects and contractor maintenance

Contribute

• End to end ownership of a diverse range of projects.
• Act as the client’s voice within L+R’s internal meetings, using your strong understanding of their business and user goals to accurately guide your input.
• Deliver design and technical feedback during project iterations, leveraging your past experience as a builder and creator.
• Team engagement and initiatives, acting as a sounding board and celebrating the team’s wins

The Project Manager can be based out of one of L+R’s offices in NYC or Barcelona, with opportunities to work remotely full or part-time.

Who you are

When you aren’t making things happen at work, you’re designing for fun and/or nerding out about emerging technologies -- and you’re doing other stuff for fun, because all work and no play makes...well, you know the rest.

You have a deep appreciation for product design and the creative process, as well as an innate ability to lead and build relationships with teammates. You know what it takes to build something incredible, and you know how to bring out others’ unique skills to get there.

You can also have or can demonstrate:

• Experience with lateral management (aka “herding cats” :) )
• PMP, Prince2, PgMP, Sage or SCRUM/Agile certified
• Experience building and shipping different categories of products
• Ability to speak “developer” and translate various technical implications to non-technical clients
• Strong foundational knowledge of graphic design and an eye for whether or not a deliverable is in line with client’s request
• Foundational knowledge of engineering systems and design styles
• The ability to think at a high level regarding product strategy and vision
• Exceptional time management skills - compared to other people, you take half the time and are twice as good
• Excitement about proactively contributing value to this organization
• Passion for important issues that you want to be a part of
• A sense of humor, and complex knowledge of at least one obscure topic (ex: you’re a topiary buff)
• Details driven, you can catch the finest [DETAILS?? Lol] before sending over final deliverables to a client, complete with every note and piece of information requested
• Pro-active, you are able to delegate when necessary and take the wheel when projects get off track

What we offer:

• Salary range for this position: 60-85k
• Employer sponsored health benefits including dental and vision (for US based employees)
• Employer contributions to 401k
• Educational stipend to continue improving your skills, 2k/year
• Travel stipend to collaborate with other team members in different locations throughout the year, 1k/year
• 4 day work week option (while pilot is active)
• Generous paid parental leave
• Laptop/workstation hardware for full time employees
• Bike and pet friendly office at our NYC or BCN headquarters
• Free snacks and drinks at the office when you need them

ALL INTERESTED CANDIDATES MUST SUBMIT THEIR APPLICATIONS THROUGH OUR WEBSITE