Strategy & Resources launches two new practices, NYC office, and quarterly journal
Ohio–based financial services consulting firm Strategy & Resources LLC will add two new practice areas: Premier Support and Contact Center services. The consultancy will also expand its geographical footprint with a satellite office in New York, and will furthermore produce a new quarterly journal.
The addition of the new practices will boost the number of core service areas offered by the firm to four – augmenting its previous Strategic Consulting and Practice Management offerings. The consulting firm, founded in 2015 by experienced financial services consultant Matt Lynch, focuses on delivering corporate-level strategy, resource optimization, and change management services to financial industry clients.
The new Premier Support and Contact Center practices, however, will work across industries and verticals, diversifying Strategy & Resources’ (S&R) client base. Premier Support will provide financial advisors with timely and value-added technology support, while Contact Center services will help contact center clients drive improved performance and maximized efficiency though management and technology advisory.
The launch of the new practices was enabled by the acquisition of two firms: Clear Path Consulting, led by Marty Miller, and CCIS Consulting, led by Scott Casson.
Casson, a 20-year veteran of the financial services industry, will head S&R’s operational and technical support division, which encompasses premier support and contact center services. Prior to joining the firm, he led CCIS Consulting for nearly 10 years. His specializes in supporting financial services firms with business transformation and large-scale program management initiatives. As the head of the new practice areas at S&R, Casson will help clients solve problems ranging from low adoption rates of new tech initiatives to underperforming ROI on new business efforts.
Clear Path’s Marty Miller will take over as head of the practice management business. She will help financial advisory firms and advisors implements sustainable change efforts that increase efficiency and profitability. Miller founded Clear Path Consulting in 2004, and has extensive expertise in practice management coaching for independent advisors.
New York connection
S&R will also look to get closer to the huge US financial services client base located in New York City. The firm expects to open a satellite office there during the first quarter of 2019.
The consulting firm will also work with Informa’s WealthManagement.com group to put out a quarterly journal catering to board members and executives in financial services. The first issue of the "Executive Roundtable Journal" was released last week.
“[The firm] is at an exciting juncture, adding locations, executives and new capabilities," Matt Lynch, S&R head Matt Lynch said, said. "The financial advisory industry continues to evolve, and both institutions and individual advisors are looking to experts to help position their businesses for future success. Strategy & Resources has been doing that since the firm's founding, and we are thrilled to formalize existing alliances with other industry thought leaders."
