Slalom appoints new chief customer officer and chief people officer

Slalom, a Seattle-headquartered management and technology consulting firm, has promoted Amy Loftus to chief customer officer and Kristine Santa-Coloma Rohls to chief people officer.

Based in Philadelphia, Loftus will serve as the firm’s first chief customer officer and will continue to serve as president of the US East region. In her new role, she will focus on delivering a consistent and enriched customer journey across Slalom’s global markets. Loftus’ responsibilities include driving increased investment to understand customer needs and provide practical and relevant solutions.

She has more than 30 years of experience as a consulting leader and business executive in healthcare services. Prior to joining Slalom in 2016, Loftus spent four years at healthcare firm Accolade, where she was EVP for capabilities. Before that, she spent 22 years at Accenture, where she was latterly managing partner for North American life sciences.

Loftus has a bachelor’s degree in economics from Bryn Mawr College.

“Amy's appointment marks a significant milestone for Slalom as we reinforce our commitment to deliver unparalleled customer experiences. Her strategic vision and leadership will help us set a new standard for excellence in the professional services industry,” said Brad Jackson, Slalom co-founder and CEO.

Based in Washington, DC, Santa-Coloma Rohls will oversee the firm’s global people team, which includes HR, talent, inclusion, DEI, and sustainability. She will also continue to serve as chief DEI officer.

Santa-Coloma Rohls succeeds Lucy Hur, who served as chief people officer for the last five years. Hur will remain at the firm as a senior advisor.

Santa-Coloma Rohls has more than 25 years of experience supporting commercial and government clients on strategic, operational, and organizational issues. Prior to joining Slalom in 2016, she spent 12 years at Booz Allen Hamilton, where she was a vice president. Before that, Santa-Coloma Rohls was a senior manager at Tribridge and a senior consultant at Accenture.

She has a bachelor’s degree in math and statistics from the University of Florida.

“As our new Chief People Officer, I know her dedication to our people-first culture will strengthen Slalom’s most valuable asset - the ability of our team to deliver their best by loving their life and work,” said Tony Rojas, Slalom president, and co-founder.

Founded in 2001, Slalom has 12,000 professionals across 49 offices in eight countries.