Capgemini wins $79 million digital services integration contract with State of Texas
Global management and IT consulting firm Capgemini has been awarded a four-year, $79 million contract to support the Texas Department of Information Resources in the adoption of emerging technologies across local and municipal governments and state agencies.
The Texas Department of Information Resources (DIR) provides leadership and oversight for government information and communications technology within the state. The DIR supports the government’s use of information and communications technology – computers, internet, data, apps etc. – so that government services are delivered more efficiently.
Back in 2012, Capgemini was awarded a five-year contract with the DIR to act as a multi-sourcing services integrator (MSI) at the organization’s data center, standardizing processes and providing service level management, service desk support, IT security, and business continuity. In its role as MSI, Capgemini collects various IT service providers and integrates them into a working whole for the DIR. Capgemini, along with ACS and Xerox, replaced the DIR’s previous comprehensive service contract with IBM.
Now, the consultancy has been tapped to expand and implement emerging technologies in its role as DIR’s multi-sourcing service integrator, drawing from its ecosystem of partners and service providers.
“Our original agreement with Capgemini in 2012 was unique for state government IT. Capgemini succeeded in consolidating our data center and optimizing operations, which improved service delivery and customer satisfaction,” said Todd Kimbriel, Chief Information Officer and Deputy Executive Director, Texas Department of Information Resources.
Capgemini will implement automated and digital platforms, enhancing the experience of DIR’s ‘customers’ (state and local governments, agencies, universities) by streamlining the process of engaging an IT service provider. The IT consulting firm will deploy predictive analytics and custom dashboards, while tapping into its ecosystem of partners including Salesforce, ServiceNow Inc., Navvia, UiPath, Docebo, and Splunk.
“The growth of emerging technologies has changed how companies do business, making it even more necessary for IT and the business to work together to find solutions that harness those technologies for growth and enhanced customer experience,” commented Mark Stein, Executive Vice President and Head of Service Integration in North America at Capgemini.
“The new MSI model will help IT functions in state, local, municipal, and higher education entities become more nimble and able to provide the right IT solutions as customer needs evolve. Capgemini is excited about the continued partnership with DIR to provide cutting-edge IT services to meet the increasing technology needs of Texas constituents.”
Founded in France in 1967, Capgemini now has more than 200,000 employees in over 40 countries. The global consulting firm posted revenues of $14.4 billion in 2017, 14% of which was derived from work in the public sector.
