CRM news in the USA

An overview of news, trends and research in CRM consulting in the USA:

Riveron acquires IT consultancy Yantra Riveron, a Dallas-based business advisory firm, has acquired Yantra, a Santa Clara, CA-based IT consulting firm. Founded in 2009, Yantra supports CFOs and CIOs on strategy alignment and innovation.
23 July 2024
ZS acquires Salesforce specialist Digital Additive ZS, a Chicago-headquartered management and technology consulting firm, has acquired Digital Additive, an Atlanta-based Salesforce digital marketing agency.
12 June 2024
Attain Partners promotes Alanna Steffens to managing director Attain Partners, a public and nonprofit sector consultancy, has promoted Alanna Steffens to managing director.
11 April 2024
Accenture acquires Salesforce consultancy Incapsulate Accenture has acquired Incapsulate, a Washington, DC-based IT consultancy specializing in Salesforce solutions.
29 November 2023
Renovus divests customer experience consultancy InflowCX Renovus Capital Partners, a Philadelphia-based lower mid-market private equity firm, has sold portfolio company InflowCX to Gemspring Capital Management, a Westport, CT-based mid-market private equit
24 October 2023
Salesforce ecosystem acquisition volume remained high in 2022 M&A deals for Salesforce consulting firms remained elevated in 2022, according to data from Equiteq, an investment bank specializing in the knowledge economy.
15 March 2023
Salesforce ecosystem expected to more than triple in size by 2026 The Salesforce ecosystem – composed primarily of professional services firms – is expected to more than triple in size by 2026, according to research from investment bank Equiteq.
15 March 2022
Bounteous buys customer experience agency Hathway Bounteous, a digital marketing and transformation consultancy, has acquired Hathway, a San Luis Obispo, CA-based customer experience agency specializing in quick-service restaurants and convenience
15 November 2021
Contact center specialist ICMI launches technology consulting practice The International Customer Management Institute (ICMI), a management consultancy focusing on contact center excellence, has launched a new dedicated technology consulting practice.
22 December 2020
RSM acquires Salesforce consultancy MondayCall RSM US has acquired MondayCall, a San Francisco-based provider consulting services for Salesforce customer relationship management (CRM) software.
18 December 2020
IT consultancy PK acquires Salesforce specialist Nuvem Consulting PK (ProKarma), an experience-focused technology consultancy, has acquired Nuvem Consulting, a boutique Salesforce consulting firm based in Omaha, Nebraska.
03 November 2020
Huron acquires Salesforce Industries specialist ForceIQ Huron Consulting Group has acquired ForceIQ, a Chicago-based provider of Salesforce Industries-based solutions and services.
02 November 2020
Deloitte Digital's Salesforce Academy adds virtual training for college students Deloitte has introduced a virtual opportunity for college students to build Salesforce customer relationship management and consulting skills.
11 March 2020
Infosys acquires Salesforce consultancy Simplus India-based IT giant Infosys has acquired Simplus, a Salt Lake City-based Salesforce Platinum Partner. Simplus was founded in 2014 and has grown rapidly to a workforce of 600 global employees.
14 February 2020
Executives say customer experience top priority to spur growth in 2020 Customer experience (CX) was identified as the top strategic priority for driving growth in 2020, according to a North Highland survey of 700 senior business leaders in US and UK companies with more
16 December 2019
Deloitte launches program aimed at customer engagement Big Four firm Deloitte, via Deloitte Digital, has launched Lift Acceleration Program, which will assist businesses in customer acquisition, growth, and profitability.
12 December 2019
Navint acquires Salesforce consultancy Statera Navint, a West Henrietta, New York–based management and technology consulting firm, has acquired Statera, a Denver-based consulting firm which focuses on Salesforce CPQ (configure, price, quote) and
31 October 2019
KPMG partners with Salesforce on Connected Enterprise offering Big Four consultancy KPMG has teamed up with Salesforce to power its Connected Enterprise digital transformation offering.
09 October 2019
Sikich buys Saleforce experts NexGen Consultants Chicago-based accounting and consulting firm Sikich has acquired NexGen Consultants, a Cincinnati-based consultancy specializing in the design and implementation of Salesforce solutions for financial
07 October 2019
COPC unveils new customer service journey consulting offering COPC has launched a new customer service journey consulting program which helps companies address the business impact of poor customer service.
10 May 2019
Configure, Price, Quote (CPQ) software tools market consolidating in US The market for Configure, Price, Quote (CPQ) software tools is consolidating in the US, with industry leader Simplus having made five acquisitions since the beginning of 2016.
11 October 2018
Seven consulting firms compete for racial bias audit of Charleston PD
07 June 2018
Customer service will be central to auto firms' competitiveness in future As digital firms look to edge in on the auto market, current manufacturers will need to match their customer service to that of customer-centric firms like Apple and Google.
22 May 2018
RSM corners NetSuite market with Explore Consulting acquisition The US arm of global consultancy RSM has strengthened its technology consulting practice with the acquisition of Seattle-based Explore Consulting.
17 May 2018
PwC advises lenders on client engagement in Digital Mortgage 2.0 era An emerging ‘homeownership ecosystem’ will bring technology firms and other outsiders into the mortgage mix, a new report from PwC predicts.
16 May 2018

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